Refund policy

Returns

We want you to live with your set before deciding. If it is not right for you, you have 30 days from the day your order arrives to return it.

To be accepted, an item must come back in the condition you received it, unused, with all pieces included, in its original case and packaging.

Free returns

Return shipping is on us. To start a return, email contact@parlorxxiv.com with your order number and the reason for the return. We will reply with your return instructions and everything you need to send the set back at no cost to you. Please wait for those instructions before sending anything, as returns shipped without them cannot be tracked or refunded.

Refunds

Once your return reaches us and passes inspection, we issue your refund to the original payment method. Refunds are processed within 5 business days of receipt, and your bank or card issuer may take a few days more to post it.

Exchanges

If you would rather change color or model, email us and we will arrange it as a return followed by a new order, so you are never left waiting on stock.

Damaged, faulty or incorrect items

If your order arrives damaged, incomplete or not as ordered, email contact@parlorxxiv.com within 14 days of delivery with your order number and photographs of the item and its packaging.

Most of what we see is cosmetic, a scuff on a corner or a mark on the leather, and it does not affect play. In those cases we offer you a partial refund and you keep the set, which spares you a trip to the post office and a wait for a replacement. We agree the amount with you by email before we process it.

If the set is genuinely unusable, we replace it or take it back at our cost. You are never left with something you cannot play on.

Cancellations

You can cancel an order at no charge as long as it has not shipped. Email us as soon as possible and we will stop it if we still can. Once an order has shipped, it falls under the return policy above.